Ken Cohen offered this meditation in his "Qigong Meditations." Kwan Yin in many cultures is the personification of the healing power of love and compassion. If you don't feel a connection with Kwan Yin, use something that works for you - perhaps an Angel, a Saint, or any other symbol of love and compassion that you can hold in high regard.
Kwan Yin is known by many names. Just do a web search or Wikipedia search to learn more.
Ken's CD "Qigong Meditations" is available here from Sounds True.
There are no right or wrong ways to do a meditation. The instructions are guidelines; adapt them to who you are and to your needs at that particular time. Be curious about the process itself.
Remember most meditations become richer the more you practice them. They reveal more of themselves. It can take practice to remember to do a meditation when you need to, and it can take practice to go through the steps. But that's why it is called practice, and for most of us, we practice for the rest of our lives.